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eBay and Customer Service
from:If you are running an eBay business, you may not realize that the need for great customer service still exists - even for online auctions. When a buyer receives quality customer service from you, they will potentially do one of two things - or both. They will give you great feedback, and they may look for more of your auctions in the future. If you hope to make a living from eBay, you have to stop thinking of it as an "auction" and start running it like a "business."
If you owned a brick and mortar business, how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customers return to your establishment in the future. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Why would you do any less at the close of one of your eBay auctions?
First, act quickly at the close of your auctions. Contact the winner, and congratulate them. Describe the item they have won and how the item will be shipped - even if this information is already part of the description for the auction. Remind them of their winning bid amount, and give them payment options and instructions. Let them know when the item will be shipped.
Close your email by thanking them for participating in your auction. You might even take this opportunity to tell them about other open auctions that you have as well. Think of this contact with the winner as a conversation that you are having with a customer who is standing at your counter in that imaginary brick and mortar store.
Once the payment and shipping details have been taken care of, contact your buyer again. Let them know when the item was shipped - the exact date and time - and when it is expected to arrive on their end. During this contact, let them know that if they have any problems or questions, that they should contact you through the eBay site. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase - even if it means issuing a refund.
Yes. You should be open to issuing refunds, depending on what the item is. Furthermore, you should issue refunds promptly. Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued - but once you receive the item, issue the refund promptly. This is just good business!
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-- http://www.atom.com/
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-- http://www.kontraband.com/
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House Auction News
Dr Pepper to deliver on its free-soda promise - KUSA-TV
LOS ANGELES (AP) - Dr Pepper is making good on its promise of free soda now that the release of Guns N' Roses' "Chinese Democracy" is a reality. The soft-drink maker said in March that it would give a free soda to everyone in America if the album ...
Read more...Buying a home through an auction? Call us - Sacramento Bee
Have you bought a Sacramento-area house this year at an auction? Are you trying to buy a house this way? We'd like to hear from you. Please contact real estate writer Jim Wasserman at (916) 321-1102 or by e-mail at jwasserman@sacbee.com . Thank you ...
Read more...Today's Colonist - Victoria Times Colonist
GENEVA - A large Kashmir sapphire ring set a world record at auction on Thursday night, fetching nearly $3.5 million, but half of the jewels on offer failed to sell in a market shaken by the financial crisis, Christie's said. Jewels netted a total of ...
Read more...Art auction house repaints terms - Denver Post
LONDON — Auction house Christie's International is tightening payment terms for buyers at a time when the proportion of unsold works at auctions is increasing. Purchasers of items are now obliged to pay in full, by cash or credit card, before ...
Read more...Lost painting by Italian master fails to sell - Boston Globe
DALLAS— A 300-year-old painting by Italian master Sebastiano Ricci failed to sell at auction, the auction house said Thursday. The economy is likely to blame for the lack of bids on "The Vision of St. Bruno," said Edmund Pillsbury, chairman of fine ...
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